The bank said it is looking into the issue after receiving a swathe of complaints from customers on X, formerly Twitter

Stephen Bird will step aside after agreeing with its board that it is the right time for a refreshed leadership, the company revealed.

The amount of items bought across the UK fell by 2.3% in April, following a fall of 0.2% in March, the Office for National Statistics said.

The lender said it handed £344 million to its members last year and announced another bonus payment this year.

It means households can spread the cost of installation over several years.