Samsung phones are sending photos randomly to contacts without permission

Samsung investigates after phone users complain of images being sent at random
Complaints: A Samsung Galaxy S9
Martyn Landi/PA Wire/PA Images
Chloe Chaplain3 July 2018

Samsung users have claimed that their phones have begun randomly sending messages to contacts without their permission.

According to forums and posts on Reddit, messages containing photos are sent from the default Samsung Messages app, but it does not show the files have been sent so users are none the wiser.

Samsung has said it is investigating but that it is yet to find any issues possibly linked to it.

The tech giant said it has not had any cases reported to it directly.

In one account, Reddit user Rubsumlotion claimed his Samsung Galaxy S9+ sent his "entire photo gallery over text" to his girlfriend.

Users have complained that entire photo albums have been sent to contacts  (Richard Drew/AP )
Richard Drew/AP

A cause has not been established but some have linked it to the installation of new SMS messanger technology Rich Communication Services (RCS.

RCS, which is slowly being introduced around the world, is to replace SMS as the modern standard for text messaging and is programmed to make sending multimedia content easier.

"Samsung has reviewed this matter thoroughly these past few days; however, there were no hardware or software issues found to be relevant to this particular case," a Samsung spokeswoman said.

"While there have been no known similar customer reports globally, we will continue to investigate this issue further.

"We encourage any customers who may have questions or concerns to contact their local customer service centre at 0330 726 7864."

Additional reporting from Press Association.

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