Delta Airlines apologises after flying puppy to wrong state

The dog was flown to Las Vegas instead of Boise, Idaho
Joe Raedle/Getty Images
Alexandra Richards20 March 2018

Delta Airlines has apologised after it accidentally flew an eight week old puppy to the wrong state.

The airline issued the apology after the dog’s owner vented his frustration with the company in a Facebook post on Saturday.

Josh Schlaich said that his puppy had left Richmond, Virginia, on Saturday and was due to land in Boise, Idaho.

But when Mr Schlaich went to collect the pup he was given the wrong dog.

He was told that there had been a mix-up and that dog had been “misrouted” to Las Vegas.

According to the airline, the puppy spent Saturday evening in Detroit before it was flown to Minneapolis on Sunday morning.

The dog was then accidentally flown to Las Vegas. After it became clear that there had been a mix up, the puppy was put on another flight to Salt Lake City before finally landing in Boise on Sunday evening.

A spokesman for Delta Airlines said that the dog was given food, water and additional care throughout the travel process and allowed out of his crate periodically.

He said: “We know pets are important members of the family and apologise for the delayed shipment of a dog, which is now in the hands of its owner, after it was routed to the wrong destination.

“Delta teams worked quickly to reunite the dog and his owner, while remaining in constant contact with the customer throughout the process to update him on the status of his pet.

“We have fully refunded the shipping costs and have initiated an immediate review procedures to understand what happened.”

Last week, United Airlines came under fire after a flight attendant told a woman to put her dog in the overhead cabin during a flight from Houston to New York, the dog subsequently died.

A fellow passenger shared this image of the dead dog after it was forced into an overhead bin by United Airlines cabin crew

A spokesman for United Airlines said: “This was a tragic accident that should never have occurred, as pets should never be placed in the overhead bin,” the airline said.

“We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them.”

On Tuesday, the airline accidentally flew a German Shepherd to Japan when it was supposed to be travelling to Kansas.

Later in the week a United pilot was forced to divert and entire flight when a dog was accidentally put on a plane flying to St Louis, Missouri instead of Akron, Ohio where it was meant to be travelling.

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