Organisers apologise after festival-goers are hurt in crush caused by ticketing glitch

Organisers of We Are FSTVL apologise after five people are hurt in a crush after a ticketing glitch
Adebola Lamuye28 May 2019

The organisers of an east London music festival apologised today after revellers were injured in a “scary” crush caused by a ticketing glitch.

The company behind We Are FSTVL said five people were hurt on Saturday after “unforeseen technical difficulties” at the wristband exchange.

Witnesses today told how revellers were seen collapsing as they waited for more than three hours to be let into the festival in Upminster.

In a statement on social media, organisers Lime Green Events said: “Whilst we managed to rectify the issue, we accept queuing times on Saturday were unacceptable.”

Videos posted online, left, appeared to show crowds dismantling barriers and rushing past staff to get inside.

One woman, who asked not to be named, said she had travelled from Hertfordshire to attend the festival and paid £90 for a VIP wristband.

She said: “It was scary, you didn’t have a choice but to get shoved. The gates had been pushed over and people were falling down and getting crushed.”

Create a FREE account to continue reading

eros

Registration is a free and easy way to support our journalism.

Join our community where you can: comment on stories; sign up to newsletters; enter competitions and access content on our app.

Your email address

Must be at least 6 characters, include an upper and lower case character and a number

You must be at least 18 years old to create an account

* Required fields

Already have an account? SIGN IN

By clicking Create Account you confirm that your data has been entered correctly and you have read and agree to our Terms of use , Cookie policy and Privacy policy .

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged in